Dear Monica Gautam,
Please find attached the following guidelines for your upcoming Mystery Guest Evaluation:
- The GDI Audit Guidelines – refer to this before and during the audit
Please review them carefully and reach out to us for any queries.
🏨 Hotel Assigned To You
🏨 Hotel
Quality Inn Rama Ayodhya (2 Nights & 3 Days)
📍 Address
Aranyapurm Colony, Parikrama Marg, near Parma Academy, Halkara Ka Purwa, Ayodhya, Uttar Pradesh 224123
✉️ Email
reservations@qualityinnayodhya.com
📅 Audit Timeline
Check-Out
10th August 2026
Report Due
10th August 2026
Please make travel arrangements only after booking the hotel.
⚠️ Important Details
1
Remove "Mystery Shopper" from all social media profiles before the audit. Non-compliance leads to removal from the panel.
2
Evaluate all N/A brand standard areas even if they do not personally apply to you.
3
This is a Couple assignment.
4
Reservation must be made by calling the hotel directly. Record the call and upload in MP3 format to GDI portal. Also evaluate booking via email and website. Ask the hotel for pick up from the airport or railway station if the service is available at the hotel, else mark the service as NA and use a taxi.
6
You are NOT required to meet anyone for a debrief. Pay your bill and check out. GDI reimburses within the approved budget only.
✈️ Travel Budget
Total Travel BudgetTotal travel budget for the assignment is INR 10000/-
💳 Expense Limits During Audit
StayMake reservation for the lowest available room category. Please make the reservation including breakfast.
F&B (per day)Daily F&B limit is INR 5000 only. Take away at check out are not allowed.
BarOnly one drink (IMFL) is allowed for the evaluation
LaundryPlease give only 2 pc of garment for the purpose of evaluation.
IntegrityINR 100 only
SpaSpa is not to be evaluated
TipsTips are not allowed. If paid will not be reimbursed.
⚠️ If an auditor backs out from a confirmed audit, they will be removed from the panel and blacklisted.
🎯 Areas of Special Attention
- Auditor to create a scenario for an event booking (Corporate or Social) and experience the MICE booking journey as a guest and highlight the same in the Executive Summary.
- Focus on F&B, especially restaurant and banquet enquiries
- F&B menu tasting
- Interaction with the F&B Manager, particularly handling multiple and detailed queries
- Banquet enquiries and tracking the complete booking flow
- Billing process for both banquet and restaurant operations
📌 Special Instructions
check outNo GM Debrief for this assignment. Just settle the bills and leave as a regular guest. GDI will reimburse the expenses in accordance with the assignment budget.
Quality TrainingMake sure you attend the MANDATORY AUDITOR TRAINING by the Quality Department. If the audit is conducted without the training the auditor will be responsible for its cancellation.
GDI PortalMake sure all the sections and questions are evaluated. DO NOT mark any question or section NA without confirmation from the Program Manager. Failing in the same may result in cancellation of the assignment.
📎 VERY IMPORTANT: Upload all Stay & F&B bills in the relevant section of your report on the GDI portal.
📖 Auditor Reference Guide
This section replaces the attached PDF guidelines. Please read carefully before your audit.
🔑 Before You Arrive
📱
Login to the GDI Portal and review all Brand Standard sections and questions before your stay.
🚫
Remove "Mystery Shopper" from all social media profiles.
📞
Make the reservation call between 10:00–18:00 local time. Record the call (MP3). Do NOT use third-party booking platforms.
📧
Also email the hotel using a different name and email to evaluate the email reservation process. Do NOT book via this email.
📸 Photography Requirements
Hotel ArrivalPhotograph curb, lobby, front desk, lifts upon arrival.
Room ArrivalMin. 30 photos of room + bathroom immediately on entry. Plus a 2-min video capturing all amenities.
Daily HK (Morning)10 photos before leaving for breakfast + 10 photos on return.
Turndown (Evening)10 photos before leaving in the evening + 10 photos on return.
⚠️
Always take AFTER photos even if housekeeping did NOT service the room. Be discreet in public areas; no other guests in frame.
✅ Mandatory During Stay
🍽️ F&BBreakfast Day 1 at start time, Day 2 at end time. Lunch & dinner at all hotel restaurants at least once.
🛏️ In-Room DiningOrder at least once. Note associate name, time, upselling attempts.
🍹 BarVisit at least once. Order one drink, observe upselling & cross-selling. Note name & time.
🏊 Pool / GymPool: min 30 minutes. Gym: min 15 minutes. Both are verified via CCTV footage.
👔 LaundrySend exactly 1 item. Place currency in pocket (min local equiv. of $10) for integrity check.
🔧 MaintenanceReport 1 issue from your room. Note time, resolution, associate name.
🚫
At the travel desk: do NOT purchase any tour package.
🍫
Consume exactly 1 item from the minibar during the entire stay. Verify it appears on your final bill.
🔍 Integrity Scenarios
💰
Laundry: Place currency in laundry pocket. Verify it is returned. Use official currency names (USD, EUR, INR) in report.
🏠
Room: Leave cash or a small valuable in plain sight before housekeeping. Verify it is untouched on return.
🍽️
Restaurant: Raise a food complaint. Evaluate resolution speed, sincerity, and solution offered.
🔌
Room Scenario: Report a malfunctioning device. Evaluate how associates handle and resolve the issue.
📝 Report Writing Standards
✔️
Every question must be answered: Yes / No / NA. No = explanation + photo mandatory. NA = written justification required.
📅
Date format: July 25th, 2023. Time: 14:30 hours (24-hr only). Never use AM/PM, "mins", or "Hrs".
✍️
Executive Summary: written as a story/narrative in paragraph form. No bullet points. Cover positives, negatives, and improvement suggestions.
📎
Photos: JPG/PNG · Videos: MP4 · Audio: MP3 · Documents: PDF. All files high resolution, upright orientation.
🚫
Avoid personal bias. Write "I did not have a pleasant experience" — never "This is a horrible hotel."
✈️ Check-Out & Transport
🛫
Check out at standard time only. Early/late check-out requires prior written approval from GDI.
🚖
Post check-out cab must be arranged through the hotel and included in the hotel bill.
📤
Submit all reports within 48 hours of check-out. Late submission = removal from auditor panel.
Confidentiality Notice: The Auditor shall keep strictly confidential and shall not disclose, publish, or communicate any audit details, brand information, or confidential information obtained in connection with this audit, except as expressly authorized in writing by the Company or required by law.
A
Andrew David
Project Manager
Warm regards,
Andrew David
Suba Hotels
gdiworldwide.com